Posts Tagged: microblogging


15
Sep 09

Daily Links for September 14th

All excerpts are quoted from the respective link(s).

  • 90-9-1 – These three groups make up an ecosystem, of sorts. Pulling on one group affects the distribution of the other. Of course, it’s typically not possible to change the distribution in significant ways, as the more people added into one group directly drives the growth of the other two groups, maintaining something close to a 90-9-1 split.

10
Sep 09

Daily Links for September 9th

All excerpts are quoted from the respective link(s).

  • CRMLowDown » Blog Archive » The 10 Best (and 10 Worst) Companies for Customer Service – Customers want good customer service, but if companies can just hire good PR people to cover problems up, how do we, as customers, ever demand that companies improve. We thought that a good start would be to close the information gap, so that customers know who is good and who isn’t. With that in mind, we have sifted through customer surveys and studies as well as some real-life experiences of customers, to come up with a list of the 10 best and the 10 worst companies for customer service.

15
Jul 09

Daily Links for July 13th through July 15th

All excerpts are quoted from the respective link(s).

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