I saw this retweeted quote (via Twitter from Frank Roche) attributed to the recently deceased Russell Ackoff:
“It is better to use imprecise measures of what is wanted, rather than precise measures of what is not.”
On an intersecting tangent, I saw the below at John Baldoni’s Leadership at Work the Harvard Business Blog regarding a recent McKinsey study:
That’s a conclusion that I draw from a recent global survey by McKinsey and Company about what it takes to manage corporate performance. Only 48% of managers surveyed believed that they need to inspire and only 46% believed it was their responsibility to provide direction during this crisis. The numbers for inspiration and direction actually drop to 45% and 39% respectively when considered as behaviors for how to manage post-crisis.
