Posts Tagged: corporate


7
Feb 10

Daily Links for February 6th

All excerpts are quoted from the respective link(s).

  • Gargoyles – Glorious Gruesome Grotesques | Quazen – Gargoyles – they are strange, bizarre, unpleasant or just plain ugly. They have been hovering around our towns and cities for centuries, for so long that it can be forgotten that they have meaning and purpose. Take a tour of the weird world of the gargoyle.
  • No We Can’t : Rolling Stone – The decision to shunt Organizing for America into the DNC had far-reaching consequences for the president's first year in office. For starters, it destroyed his hard-earned image as a new kind of politician, undercutting the post-partisan aura that Obama enjoyed after the election. "There were a lot of independents, and maybe even some Republicans, on his list of 13 million people," says Joe Trippi, who launched the digital age of politics as the campaign manager for Howard Dean in 2004. "They suddenly had to ask themselves, 'Do I really want to help build the Democratic Party?'"
  • Toyota’s Brake-Safety Crisis: Made in Japan – WSJ.com – It is not surprising that Toyota's response has been dilatory and inept, because crisis management in Japan is grossly undeveloped. Over the past two decades, I cannot think of one instance where a Japanese company has done a good job managing a crisis. The pattern is all too familiar, typically involving slow initial response, minimizing the problem, foot dragging on the product recall, poor communication with the public about the problem and too little compassion and concern for consumers adversely affected by the product. Whether it's exploding televisions, fire-prone appliances, tainted milk or false labeling, in case after case companies have shortchanged their customers by shirking responsibility until the accumulated evidence forces belated disclosure and recognition of culpability. The costs of such negligence are low in Japan where compensation for product liability claims is mostly derisory or non-existent.
  • Blame Toyota’s Disaster On Japanese Corporate Culture – Jeff Kingston of Temple University in Japan thinks the entire Toyota disaster has its roots in Japan's deferential corporate culture. Essentially, design problems weren't sufficiently challenged and critical information wasn't relayed properly to management due to Toyota's traditional Japanese corporate culture.
  • ‘I’m Not Saying Your Mother’s a Whore’: How Fox News Censored Jon Stewart vs. Bill O’Reilly – Jon Stewart – Gawker – If by "fair cut" O'Reilly means "cut in a manner that left some of Stewart's best lines, most effective arguments, and most convincing evidence out of the interview and hidden from the broadcast audience," then he's absolutely right.
  • The Future of Web Content – HTML5, Flash & Mobile Apps – Editor’s note: This is a guest post written by Jeremy Allaire, founder and CEO of Brightcove. Prior to Brightcove, Jeremy founded Allaire Corporation which was subsequently acquired by Macromedia due to the success of their web development tool ColdFusion. At Macromedia, Jeremy helped create the Macromedia MX (Flash) platform. You can see a recent interview of Jeremy here. As one of the guys who helped build the Flash Platform, we asked him to weigh in on the recent HTML5 v. Flash debate.

    The recent introduction of the new Apple iPad has stirred the discussion over the future of web content and application runtime formats, and shone light onto the political and business battles emerging between Apple, Adobe and Google. These discussion are often highly polarized and irrational. My hope in this post is to help provide some balance and clarity onto this discussion.

  • Innovators Use Bing – The findings indicate that the search engine consumers use to find a brand's website may influence not only the perception they have of that brand but, more important for marketers, the decisions they make while on those sites. The study found different degrees of consumer engagement, from visiting to purchasing, based on the search engine used and the brands and vertical categories studied — automotive, travel, retail and wireless.
  • No-Flash iPad vs Netbook – May be Apple is too lazy to make iPad capable.


3
Feb 10

Daily Links for January 15th through February 3rd

All excerpts are quoted from the respective link(s).


  • The Future of Search: Social Relevancy Rank – What we are about to get is a Social Relevancy Rank. Whenever you search streams of activity, the results will be ordered not chronologically but by how relevant each is to you based on your social graph. That is, people who matter more to you will bubble up. How does this work? Well, there will be a formula, just as there is a formula for Page Rank.

14
Dec 09

Daily Links for December 13th through December 14th

All excerpts are quoted from the respective link(s).


  • Top Ten blogs: Social Media Measurement « The Seldom Seen Kid – How we measure social media ROI is the hot topic in comunications at the minute. What metrics can we use, what new ideas can we develop, and my particular favouritedo we even need to measure ROI?

    I thought I’d collate this after reading and commenting on this post by Mike Litman got my brain swhirling.

    Here’s ten of my favourite posts discussing social media ROI, there’s some classics, and some newer pieces too:


10
Oct 09

Daily Links for October 7th through October 10th

All excerpts are quoted from the respective link(s).

  • There’s No Place Like Home, Americans are Returning to Localism | Newgeography.com – Thriving neighborhood restaurants are one small data point in a larger trend I call the new localism. The basic premise: the longer people stay in their homes and communities, the more they identify with those places, and the greater their commitment to helping local businesses and institutions thrive, even in a downturn. Several factors are driving this process, including an aging population, suburbanization, the Internet, and an increased focus on family life. And even as the recession has begun to yield to recovery, our commitment to our local roots is only going to grow more profound. Evident before the recession, the new localism will shape how we live and work in the coming decades, and may even influence the course of our future politics.

10
Sep 09

Daily Links for September 9th

All excerpts are quoted from the respective link(s).

  • CRMLowDown » Blog Archive » The 10 Best (and 10 Worst) Companies for Customer Service – Customers want good customer service, but if companies can just hire good PR people to cover problems up, how do we, as customers, ever demand that companies improve. We thought that a good start would be to close the information gap, so that customers know who is good and who isn’t. With that in mind, we have sifted through customer surveys and studies as well as some real-life experiences of customers, to come up with a list of the 10 best and the 10 worst companies for customer service.

14
May 09

Daily Links for May 13th

  • The Heart of Innovation: 56 Reasons Why Most Corporate Innovation Initiatives Fail – Innovation is in these days. The word is on the lips of just about every CEO, CFO, CIO, and anyone else with a three-letter acronym after their name. As a result, many companies are launching all kinds of "innovation initiatives" — hoping to stir the soup. This is understandable. But it is also, far too often, very disappointing… Innovation initiatives sound good, but usually don't live up to the expectations. The reasons are many. What follows are 56 of the most common ones — organizational obstacles we've observed in the past 22 years that get in the way of a company really raising the bar for innovation.

20
Mar 09

Daily Links for March 20th

  • AIG – Paul Krugman Blog – NYTimes.com – This was bad analysis, bad policy, and terrible politics. This administration, elected on the promise of change, has already managed, in an astonishingly short time, to create the impression that it’s owned by the wheeler-dealers. And that leaves it with no ability to counter crude populism.
  • Gmail’s New ‘Undo Send’ Feature Saves You From Outbox Regret | Epicenter from Wired.com – A new feature for Gmail aims to rid your life of that classic "Oh Shit" e-mail moment. "Undo Send" puts a five to 10-second hold on all outgoing messages. If you addressed an e-mail to the wrong person, let slip with an embarrassing typo or simply said something you really, really shouldn't have, Undo Send can be a lifesaver. Or, more accurately, a job-saver.

13
Feb 09

Daily Links for February 12th

  • Going rogue inside a big company (a la Best Buy) – (37signals) – Electronics retailing giant Best Buy offers one of the most innovative workplaces around. And much of it is because bold employees there decided to go rogue. For example, Steve Bendt and Gary Koelling are the creators of Blue Shirt Nation (BSN), the massively successful online community for Best Buy employees. Within a year of creating the site, 20,000 (of Best Buy’s 150,000) employees had signed up. They meet there and share knowledge, best practices, ideas for improving the stores, and more.
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