- Online Tools and Software to Create Charts, Graphs, Flowcharts, Diagrams etc : Web Design Resources Blog & Graphics Blog with Lists of Web Site Design Tools –
- trendwatching.com’s May 2009 Trend Briefing covering INNOVATION JUBILATION – Yes, we all agree that innovation is the only way out of the current mess that both mature and not-so-mature consumer societies find themselves in. We’re talking basically anything that will get consumers spending again, and preferably the kind of spending that involves sustainable goods, services and experiences. Since everyone from Seth Godin to the Harvard Business Review is providing you with excellent, inspiring insights and theory on innovation as a mindset, a process, a way of life, we'd like to contribute to the conversation with examples of actual innovations.
- Customer Service: Did Bad Customer Service Doom Circuit City? – Best-practices guru Joel Spolsky thinks Circuit City imploded because of their terrible customer service, not any "recession" or "macroeconomic conditions" nonsense. To prove his point, he looks at thriving New York electronics retailer B&H, which succeeds because they understand that stellar service leads to healthy profit margins. What's so great about B&H? Try dirt-cheap prices, uber-knowledgeable salespeople, and a sense of trust the store cultivates with its customers.
Tags: blogs, Business, charts, collaboration, customer, Daily Links, diagram, graph, graphics, Innovation, retail, service, Shopping, trends, webdesign
